Southeastern Electric Cooperative, Inc. (Southeastern) strongly believes in carrying out its responsibility in protecting the privacy and confidentiality of member-consumer information. This notice describes our privacy policy on how we treat information collected from our member-consumers.
We safeguard personal information our member-consumers share with us. This information includes name, address, telephone number, credit information, and payment and usage history. Usage history may include information on member-consumer’s property and equipment, health information for lifeline service and service history.
Southeastern maintains information about member-consumers suitable for its operations and for the benefit of its member-consumers. It collects personally identifiable information only by fair and lawful means. It maintains information in an accurate, complete and timely manner as necessary for the purpose for which the information is to be used. Member-consumers may examine service, billing, capital credit and other information about themselves and may correct any inaccurate, incomplete, or untimely information.
Member-consumer information is maintained with reasonable and appropriate technical, administrative, and physical safeguards to protect against foreseeable hazards such as loss, unauthorized access, destruction, misuse, modification, and improper disclosure. We do not sell, rent, loan, exchange, or release mailing list or telephone lists of member-consumers for marketing purposes. Information is not disclosed to nonaffiliated third parties without the prior written consent of the member-consumer. Records may be disclosed to government agencies when authorized or required by law.
The privacy policy is maintained at the Marion office. Questions about the privacy practices or policy may be directed to that office. Southeastern will do its best to resolve any questions or problems that arise regarding the use of member-consumer information.
