Southeastern Electric Cooperative completed its annual member-wide customer satisfaction survey, where over 280 members were asked to participate. The member responses were sent to the American Customer Satisfaction Index (ACSI®), a company that measures customer satisfaction across multiple industries throughout the entire United States. For 2026, Southeastern Electric Cooperative received an ACSI score of “86”, on a 100-point scale. [1] Southeastern Electric Cooperative’s score is higher when compared to publicly measured investor-owned utility scores//cooperative utility scores//municipal utility scores reported in the syndicated 2026 ACSI Energy Utility Study and places Southeastern Electric Cooperative 14 points higher than the average investor-owned utility score of 72, as well as 12 points higher than the municipal utilities score of 74, per the industry ratings. For more information, please visit https://theacsi.org/industries/energy-utilities/.
1 Compared to publicly measured energy utilities in the ACSI® survey of customers rating their own energy utility. Results based on data collected between May 11 – May 19, 2026. ACSI and its logo are registered trademarks of the American Customer Satisfaction Index LLC. For more about the ACSI, visit www.theacsi.org.